WILL START IN

the speakers

  • Zoran Nikolic
    Zoran Nikolic

    Zoran Nikolic

    Wolk After Sales Experts GmbH

    Managing Director

  • Marco Faulenbach
    Marco Faulenbach

    Marco Faulenbach

    BMW Group

    Head of Aftersales Product and Cost Management

  • Pierluigi Ghione
    Pierluigi Ghione

    Pierluigi Ghione

    Grammer

    Plant Director Site Serbia

  • Anna Ulfvin
    Anna Ulfvin

    Anna Ulfvin

    Hyundai

    Director Aftersales Sweden

  • Mateusz Janasz
    Mateusz Janasz

    Mateusz Janasz

    Rolls-Royce Motor Cars

    Director Aftersales Poland

  • Mario Bacco
    Mario Bacco

    Mario Bacco

    Opel

    European Marketing Manager Aftersales

  • Gleb Khotimsky
    Gleb Khotimsky

    Gleb Khotimsky

    FCA Group

    Director Aftersales Russia

  • Tony O’Brien
    Tony O’Brien

    Tony O’Brien

    Panasonic Systems & Solutions Europe

    Managing Director

  • Evgenia Kuchina
    Evgenia Kuchina

    Evgenia Kuchina

    EvoBus

    Development Manager Russia

  • Bartolomiej Folta
    Bartolomiej Folta

    Bartolomiej Folta

    TI Automotive

    Manager Logistics

  • Andreas Grosse-Coosmann
    Andreas Grosse-Coosmann

    Andreas Grosse-Coosmann

    Federal Mogul

    Director Marketing

  • Dario Afonso
    Dario Afonso

    Dario Afonso

    AutoCoach Management

    Managing Director

THE PROGRAMME

Marco Faulenbach - BMW Group

Case Study: Customer Retention and Satisfaction by Applying Comprehensive Spare Parts Management

Pierluigi Ghione - Grammer

Case Study: Industry 4.0 Manufacturing & Craftmanship

Evgenia Kuchina - EvoBus

Case Study: Fraud & Protection in a Digitized World

Dario Afonso - AutoCoach Management

Case Study: Aftermarket Tendencies

Anna Ulfvin - Hyundai

Case Study: Increasing Profit Across the Aftermarket

Gleb Khotimsky - FCA Group

Case Study: Digital: new formats of aftersales business

Andreas Grosse-Coosmann - Federal Mogul

Case Study: Service Market in the IAM

Mario Bacco - Opel

Case Study: The evolution of Automotive Aftersales from Customer Service to Customer & Data Service

Mateusz Janasz - Rolls-Royce Motor Cars

Case Study: Excellence in Parts Quality and Warranty

Zoran Nikolic - Wolk After Sales Experts GmbH

Case Study: The Car Aftermarket in Europe

Tony O’Brien - Panasonic Systems & Solutions Europe

Case Study: The Emerging Digital and Channel Strategies in the Automotive Industry

Bartolomiej Folta - TI Automotive

Case Study: RFID in Returnable Packing Flow

OFFICIAL PARTNER

Wolk after sales experts gmbh is a neutral market research and consulting network specialized in the automotive after sales market in Europe.
We develop forward-looking strategies and concepts for automotive after sales clients based on a unique aftermarket database.
Our core competence in the automotive aftermarket sales business is focused on the market segments car service, car parts, accessories, tires, glass, chemicals and equipment.
Over 30 years experience in the automotive aftermarket is the basis for profitable and accurate solutions.
An expert network of professional consultants helps us to identify future paths in the after sales market and to make it successful.
Own studies give us and our customers constantly new impulses. This bundle of industry experience, experts, private studies and databases, provides a guarantee for reliable and valuable information, advice and implementation.
WOLK AFTER SALES EXPERTS – FROM RESEARCH TO RESULTS
TechnologiePark
Friedrich-Ebert-Strasse 75
D 51429 Bergisch Gladbach Germany
Tel.: +49 (2204) 8425-36
Fax: +49 (2204) 8425-39
info@wolk-aftersales.de
http://www.wolk-aftersales.com

DIAMOND SPONSOR

PROS is powering the shift to modern commerce, helping competitive enterprises create a personalized and frictionless experience for their customers.
Fueled by dynamic pricing science, PROS offers solutions that make it possible for companies to price, configure and sell their products and services with speed, precision and consistency across sales channels.
Our customers are leaders in their markets across more than 10 sectors, and benefit from decades of data science expertise infused into our industry solutions.

MEDIA PARTNERS

AftermarketGuide is a free know-how portal for all aftermarket professionals.
We continuously screen thousands of sources for relevant materials, such as literature, research reports, whitepapers and news.
Feel free to use it to keep up-to-date, get inspired and develop your business.
The JORNAL DAS OFICINAS with 12 years of existence, is the pioneering publication of the aftermarket in Portugal.
With a circulation of 10.000 copies / month, bet a technical and diverse information and a constant monitoring and disseminating best practices in the sector.
It aims to spread new realities, give voice to market operators and be a reference publication for the development of topics related to car maintenance and repair.
It represents a complete source of information, not only on the innovations launched in the market, but also on the best procedures for good management of the workshops.

PRICING

Choose your favorite pass for the event

DELEGATE MEMBER PACKAGE

€1595

SPONSORSHIP PACKAGE

gold

€2995

platinum

€4995

diamond

€5995

venue

Panorama Hotel Prague

Popular with guests demanding the comfort and services of a first rate international hotel while seeking excellent value for money, the Panorama Hotel Prague is the ideal location for discerning leisure and business guests.

Located in Prague 4, a peaceful area just out the city centre, the Panorama is only four stops from the centre by metro, making it the perfect place from which to explore the city or enjoy the more relaxed Pankrac neighbourhood.

hotel

address

Milevská 7, 140 63 Prague 4
Prague, Czech Republic
view on map

Contact

office@flowbridge.eu
+420272096107

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