the speakers

  • Zoran Nikolic
    Zoran Nikolic

    Zoran Nikolic

    Wolk After Sales Experts GmbH

    Managing Director

  • Marco Faulenbach
    Marco Faulenbach

    Marco Faulenbach

    BMW Group

    Head of Aftersales Product and Cost Management

  • Pierluigi Ghione
    Pierluigi Ghione

    Pierluigi Ghione


    Plant Director Site Serbia

  • Sergio Ermacora
    Sergio Ermacora

    Sergio Ermacora

    KOOLA Inc


  • Mateusz Janasz
    Mateusz Janasz

    Mateusz Janasz

    Rolls-Royce Motor Cars

    Director Aftersales Poland

  • Reno Koepp
    Reno Koepp

    Reno Koepp


    EMEA Senior Strategic Consultant

  • Gleb Khotimsky
    Gleb Khotimsky

    Gleb Khotimsky

    FCA Group

    Director Aftersales Russia

  • Tilman Veltjens
    Tilman Veltjens

    Tilman Veltjens

    ALFAH GmbH

    Managing Director

  • Andreas Grosse-Coosmann
    Andreas Grosse-Coosmann

    Andreas Grosse-Coosmann

    Federal Mogul

    Director Marketing

  • Dario Afonso
    Dario Afonso

    Dario Afonso

    AutoCoach Management

    Managing Director


Reno Koepp - PROS

Case Study: Are You Ready for the Era of Digital Business?

Zoran Nikolic - Wolk After Sales Experts GmbH

Case Study: The Car Aftermarket in Europe

Marco Faulenbach - BMW Group

Case Study: Customer Retention and Satisfaction by Applying Comprehensive Spare Parts Management

Andreas Grosse-Coosmann - Federal Mogul

Case Study: Service Market in the IAM

Mateusz Janasz - Rolls-Royce Motor Cars

Case Study: Ownership Services

Pierluigi Ghione - Grammer

Case Study: Industry 4.0 Manufacturing & Craftmanship

Gleb Khotimsky - FCA Group

Case Study: Digital: Are you part of the game?

Tilman Veltjens - ALFAH GmbH

Case Study: International Spare Parts Market - New Ventures for a digital world

Dario Afonso - AutoCoach Management

Case Study: Aftermarket Tendencies

Sergio Ermacora - KOOLA Inc

Case Study: The Connected Car Solutions


Wolk after sales experts gmbh is a neutral market research and consulting network specialized in the automotive after sales market in Europe.
We develop forward-looking strategies and concepts for automotive after sales clients based on a unique aftermarket database.
Our core competence in the automotive aftermarket sales business is focused on the market segments car service, car parts, accessories, tires, glass, chemicals and equipment.
Over 30 years experience in the automotive aftermarket is the basis for profitable and accurate solutions.
An expert network of professional consultants helps us to identify future paths in the after sales market and to make it successful.
Own studies give us and our customers constantly new impulses. This bundle of industry experience, experts, private studies and databases, provides a guarantee for reliable and valuable information, advice and implementation.
Friedrich-Ebert-Strasse 75
D 51429 Bergisch Gladbach Germany
Tel.: +49 (2204) 8425-36
Fax: +49 (2204) 8425-39


PROS is powering the shift to modern commerce, helping competitive enterprises create a personalized and frictionless experience for their customers.
Fueled by dynamic pricing science, PROS offers solutions that make it possible for companies to price, configure and sell their products and services with speed, precision and consistency across sales channels.
Our customers are leaders in their markets across more than 10 sectors, and benefit from decades of data science expertise infused into our industry solutions.


AftermarketGuide is a free know-how portal for all aftermarket professionals.
We continuously screen thousands of sources for relevant materials, such as literature, research reports, whitepapers and news.
Feel free to use it to keep up-to-date, get inspired and develop your business.
The JORNAL DAS OFICINAS with 12 years of existence, is the pioneering publication of the aftermarket in Portugal.
With a circulation of 10.000 copies / month, bet a technical and diverse information and a constant monitoring and disseminating best practices in the sector.
It aims to spread new realities, give voice to market operators and be a reference publication for the development of topics related to car maintenance and repair.
It represents a complete source of information, not only on the innovations launched in the market, but also on the best procedures for good management of the workshops.


Panorama Hotel Prague

Popular with guests demanding the comfort and services of a first rate international hotel while seeking excellent value for money, the Panorama Hotel Prague is the ideal location for discerning leisure and business guests.

Located in Prague 4, a peaceful area just out the city centre, the Panorama is only four stops from the centre by metro, making it the perfect place from which to explore the city or enjoy the more relaxed Pankrac neighbourhood.



Milevská 7, 140 63 Prague 4
Prague, Czech Republic
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